Refund & Return Policy

Last Updated: May 18, 2026

At Luxivio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Customers may request a return within 7 days of receiving the item.
• Items must be unused, unworn, and in original packaging.
• Products damaged due to misuse or normal wear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Sale or clearance items
• Personalized/custom products
• Hygiene-related items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Contact Us

For return or refund requests, contact:

Luxivio
📧 luxivioinc@gmail.com